Policy and Features

Engraving
Plaques can be engraved and personalized for .22 per letter. When ordering your engraving, please type or print clearly the information exactly as you want it engraved. Add 1 to 2 weeks for engraving delivery. We cannot guarantee engraving on phone orders.

Shipping
Items are shipped UPS, Third Class or the most reasonable priced way available. UPS shipments are automatically insured, but cannot be delivered to Post Office Box numbers. Buyers pay all shipping and handling charges. Allow 1-2 weeks normal shipping time. Buyers may request overnight or express shipping. On rush orders, please specify if you are willing to pay 2nd Day or Next Day Air charges. A $15.00 service charge is applied to all rush orders.

Payments
Please include your Club number when ordering. Orders from authorized Club officers will be billed Net 30 days. All others orders must be prepaid with credit card or check. All sales are subject to shipping and handling charges. When prepaying, include the shipping, handling and insurance charges.

Damaged Goods
Damaged items or incorrect shipments will be replaced or corrected if the damages or error is reported to the International Office within 10 days of the shipping date. You must save the original shipping package for UPS damage inspection to receive a refund.

Restocking
There is a 20% restocking charge for all items returned for credit.

Personalization
Many items can be personalized (by screen printing or embroidery) with the Club name. Call for price quotes on personalized items. Minimum quantities may be required.

Sertoma Emblem, Name and Logo
The Sertoma emblem, name and logo are protected by the copyright laws of the United States. They cannot be used, without written authorization, for any commercial purposes, including the sale of any item with the emblem, name logo on it.

Custom Products
Want your Club name or event logo on T-shirts, pens or golf items? Need ideas? Let us help. We work daily with manufactures who can supply you with top quality merchandise at low prices. Contact the merchandise department at (816) 333-8300.

REMEMBER! When you buy from the Sertoma Merchandise Department you buy from your own company.

Gift Certificates
Gift Certificates are always appreciated. Available in $25, $50, and $100 denominations. Call Sertoma to order. Valid for goods and/or services, including shipping costs. (not redeemable for cash.)